Privacy Policy |
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| POOL GEEKS has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site. |
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| POOL GEEKS, which operates this Web site, wants to demonstrate our commitment to your privacy, by notifying you of: |
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What personally identifiable information of yours is collected through this Web site; |
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The organization collecting the information; |
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How the information is used; |
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With whom the information may be shared; |
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What choices are available to you regarding collection, use and distribution of the information; |
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The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under GSI Commerce Solutions’ control; and |
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How you can correct any inaccuracies in the information. |
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| If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at info@poolgeeks.net or by phone at 303-317-5467. |
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| Visiting poolgeeks.net |
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| Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way. |
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| Using Cookies |
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| "Cookies" are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.poolgeeks.net features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish. |
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| Ordering from poolgeeks.net |
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| When you order from poolgeeks.net, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)
From time to time, we may use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site’s design and provide our customers with a fulfilling shopping experience. |
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| Opening a poolgeeks.net account |
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| We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by clicking on "Manage My Account" within the Help Desk area of the site.
From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed a purchase transaction with us. To customize the information you want to receive from us, simply sign on and select the specific information you wish to receive. To cancel our free emails, you can unclick the "I would like to receive emails about special promotions" box each time you make a purchase. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to info@poolgeeks.net or call us toll-free at 303-317-5467 and inform us that you want to unsubscribe to our email list. |
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| Customer Service |
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| In addition to being able to call our customer service department, you may also email us at info@poolgeeks.net. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent. |
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| Customer Feedback Form |
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| You can use this form to give us any input which we will use to improve our site. The only required data is your name and email address. The remainder of the data is optional. We only use this data to make improvements on our site. Except as provided in this privacy policy, this data is not shared with anyone in any way. |
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| Our Third Party Relationships |
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| We have established several relationships with third party vendors to best serve our customers. |
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Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose. |
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Credit Card Processing: We use SkipJack to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes. |
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Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose. |
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Web Site Evaluation: From time to time, we may engage certain third parties to observe and track the behavior of the users of this Web Site in order to evaluate the performance and features of the Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. |
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Additional Third Party Relationships: From time to time, POOL GEEKS may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. |
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| Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product. |
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| Security Policy |
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| We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don’t have your password, there is a link that reads "Lost your password?" Click on this for instructions on how to get your password. |
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| Changes to Privacy Policy |
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| If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. |
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| Questions about our Policies |
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| If you have any questions regarding any of our privacy policies, please contact our Customer Service Department by email at info@poolgeeks.net or by phone at 303-317-5467. |
